FREQUENTLY ASKED QUESTIONS
Don’t see the answer to your question? Please reach out to the Customer Care team by sending a message through our CONTACT FORM, and we’ll be happy to help.
Know Before You Go
What is Harry Potter™: A Hogwarts Express Adventure?
Harry Potter™: A Hogwarts Express Adventure is an unforgettable train journey celebrating the Hogwarts Express™! Guests will start their journey at a pre-boarding experience, where they will have their own Platform 9¾™ moment before stepping aboard the real moving train. On board, guests will experience the magic of the Hogwarts Express™ with high energy activities, house celebrations, and surprising encounters that celebrate iconic Hogwarts Express™ moments.
How long will the experience last?
The entire adventure will last roughly two hours. Guests are welcome to enjoy the pre-boarding experience, before departing on a one-hour train ride, and then de-board in the same location for a post-ride experience.
Will I be able to wear my house pride, robe, and bring a wand on board?
YES! Fans are encouraged to wear their robes and sport their house pride while partaking in this adventure.
Does the event include unique retail, food, and beverage?
The event will have unique Harry Potter™ offerings to take part in before and after the train departure. This will include Butterbeer™, exclusive merchandise, and themed food and treats.
Where does the train go?
The train follows a point-to-point route through the neighborhoods surrounding Perris, CA. This route includes several changes in direction that are incorporated into the one-hour onboard presentation.
Will the event take place if there is inclement weather?
Trains will continue to run in various weather conditions including heavy rain. However, trains may be canceled or postponed at the Southern California Railway Museum’s discretion due to weather or operational considerations. Please visit our social pages for updates.
Are pets or emotional support animals allowed on board?
No. For the comfort and safety of all guests, pets and emotional support animals are not permitted on for Harry Potter™: A Hogwarts Express Adventure. Only trained service animals are permitted in accordance with the Americans with Disabilities Act and California law but must stay clear of the aisle and performance areas as all times during the performance.
How To Get Here
Where do we park? Where is the station?
The Box Office closes at showtime. Therefore, all boarding passes must be picked up prior to this time.
Absolutely no passengers will be allowed to board the train after showtime. This includes parties who previously picked up their boarding passes from the Box Office or passengers who have other members of their party already on the train.
Event parking is available at the Southern California Railway Museum located at 2201 South A St, Perris, CA 92570. Parking passes are $6 per vehicle and should be purchased with your event tickets. If you need to purchase additional parking passes after you have placed an initial order, please contact our Call Center at (866) 299-6780. Your ticket confirmation will serve as your parking pass so please have it available for attendants to review. Parking lot entrance is on South A Street.
Designated parking spaces for those with disabilities and the proper disabled parking placard are located at the museum. Please notify parking attendants if a member of your party has mobility issues and requires a reserved space.
Ticket Information
How do I purchase tickets?
Tickets for the official Harry Potter™: A Hogwarts Express Train Adventure are available for purchase on www.HarryPotterTrainAdventure.com. Sign up for our newsletter to be among this first to receive important event updates and news.
How much are tickets?
2026 Southern CA Railway Museum Event Pricing:
Standard Fare: $82.25 Adult, $72.25 child (2-11)
Peak Fare: $93.25 adult, $83.25 child (2-11)
This venue uses All-In Pricing. The total price listed includes ticket fees.
View our Departure Calendar for a breakdown of our different pricing tiers HERE.
What are the differences between Standard and Peak pricing?
The only difference between Standard and Peak departures is the date and/or time of the ride. Select departures are offered at a lower price point based on demand, while others are priced higher during more sought-after times. Regardless of when you travel, the experience remains exactly the same—every guest enjoys the same memorable journey.
View our Departure Calendar for a breakdown of our different pricing HERE.
Are there different classes of service?
There is one class of service in Perris, CA and each car features the same seating configuration and experience. Seating is oriented so all seats face the performance area in the center of the coach. This theater-in-the-round style arrangement will give all passengers the best possible view of our wonderful entertainers. Passenger acknowledges they selected their seat during the check-out process and must sit in their selected seats.
Is seating assigned?
Yes. To offer the best experience for all guests, seating is assigned on board Harry Potter™: A Hogwarts Express Adventure. You will select your own seats during the online checkout process as you would on an airline. Please review seating charts carefully and note that all seats face the center of the coach.
Do you have a seating chart? Which direction do seats face?
All seats face towards the center of the coach for enhanced performance experience, so please study the seating chart below closely. Since the train travels and returns over the same tracks, all passengers will ride forward for half of their trip and backward for the other half (or vice versa).
View the seating chart HERE.
How soon should I book tickets?
It is recommended that reservations are made as soon as your group knows which date and time you would like to attend. Tickets are expected to sell out quickly for this popular event.
How do I book active military and first-responder tickets?
Active-duty military members and first responders with the appropriate ID card are eligible for a $5 discount on each ticket (up to 10 tickets). To check out, please enter promo code HERO5 and select the applicable discount ticket product.
Please note, the active-duty individual or first responder must be a member of the attending party and must present their valid service ID card for verification when checking in at the event. If the appropriate identification cannot be presented by this individual, you will be charged the difference in ticket price before being allowed on board the train.
How do I book tickets for someone with a disability?
If a member of your party has a disability and requires a wheelchair space, please select the designated space/companion seats online or contact a reservation agent to assist with additional needs. These seats are comprised of a designated wheelchair space (no seat) and companion seats located across the aisle. It is important to note that there are no wheelchair-accessible restrooms located on the train. However, there are wheelchair-accessible restrooms located on the event grounds. For additional information on wheelchair access, please see the previous FAQ or contact a reservation agent at (866) 299-6780.
If you would like to request a sign language interpreter for a departure, please CONTACT US BEFORE YOU BOOK YOUR TICKETS through our CONTACT US form or by calling a reservation agent at (866) 299-6780.
A Rail Events Productions team member will reach out to you directly to coordinate this service with you. This request must be made at least four weeks prior to your visit in order for a professional interpreter to be booked and trained on event specifics.
Do infants ride for free?
Children under two may ride for free provided they are not occupying a seat and ride on an adult’s lap. A free infant ticket must be selected at checkout, and the name of the child must be provided on the reservation. This is to ensure every passenger can be accounted for in case of an emergency.
Are tickets refundable?
Like sporting events, concerts, and other live events, tickets for Harry Potter™: A Hogwarts Express Adventure are NOT REFUNDABLE.
What is all-in pricing?
In compliance with a new FTC rule affecting all live event ticket sales, all ticket prices now reflect the full cost—including the base price, required fees, and applicable taxes.
Can I change my reservation to a different date or time? Can I change names on tickets?
Changes to the date and time of a reservation can be requested prior to your departure and are subject to availability and pricing differences. If seats are available on another date/train, our reservation agents will do their best to accommodate your request. However, no guarantees can be made that your reservation can be changed. Please click the link to the Customer Support Form in your ticket purchase confirmation email or call (866) 299-6780 to initiate a date or time change request.
The purchaser must change the entire order to a single date and departure. The purchaser may not split off a portion of the order for a different date or time.
Passenger names can be changed prior to the event by clicking the link to the Customer Support Form in your ticket purchase confirmation email.
Venue Information
Is there wheelchair access to the event?
The Southern California Railway Museum and the train are wheelchair-accessible; however, wheelchair space is limited. Spaces available do not have seats and wheelchairs ARE NOT provided. Access to the train is provided by a mobile lift on the platform and space for wheelchairs is in Car 3. It is also important to note that there are no wheelchair-accessible restrooms located on the train. However, there are wheelchair-accessible restrooms located on the event grounds.
Designated parking spaces for those with disabilities and the proper disabled parking placard are located at the museum. Please notify parking attendants if a member of your party has mobility issues and requires a reserved space. If a member of your party requires wheelchair access, please select the designated wheelchair space and companion seats online or contact a reservation agent at (866) 299-6780.
Where can I find food allergy information?
More infomation to come.
Are there restrooms aboard the train?
A limited number of restrooms are available on board the train. We encourage passengers to utilize the restroom on the event grounds prior to their departure. Please alert a staff member if a member of your party needs to use the restroom, as they will need to be escorted to another car to access the nearest one. It is important to note that there are no wheelchair-accessible restrooms located on the train. However, there are wheelchair-accessible restrooms located on the event grounds.
Important Reminders
Showtimes: Event times listed on schedules and your confirmation email represents the official showtime and beginning of the boarding process. It is required that guests arrive approximately 60 minutes prior to their listed showtime. This allows time to park and check in at the Box Office.
View our Price Calendar for a breakdown of our schedule and pricing tiers HERE.
How can I contact a reservation agent?
For the most efficient purchase experience, we recommend booking tickets here on our website as our phone lines are extremely busy during periods of high demand. Once tickets have been released, reservation agents can be reached using the form on our CONTACT US page or by calling (866) 299-6780 during the following hours:
Monday-Saturday: 9:00am – 8:00pm EDT
Sunday: 12:00am – 8:00pm EDT
All times are Eastern Daylight Time
Please leave a callback number when prompted by the automated phone system. An agent will return your call as soon as possible and the return call may come from an unfamiliar number or area code. Please only leave a callback number once. Leaving the same callback number again bumps you to the end of the queue.
Additional Information
How can I learn more?
Sign up for our newsletter on the website www.HarryPotterTrainAdventure.com to be among the first to learn about news and updates.
About Rail Events Inc.
Rail Events Inc. is the premiere railroad themed event and production company founded by American Heritage Railways out of Durango, Colorado. Rail Events was established with these goals in mind – to create family memories and preserve railroad history. Operating officially licensed events since 2001, Rail Events is the industry leader in railroad themed events. Welcoming millions of guests since its inception, Rail Events focus on building interest in trains with people around the world.
Zero-Tolerance Alcohol Policy
The Harry Potter™: A Hogwarts Express Adventure is a family-friendly event, and no alcohol is sold or allowed on board the train or on the event grounds. Intoxicated passengers or those found in possession of alcohol will be removed from the event without a refund. This is a zero-tolerance policy.
Terms of Service
1. The Box Office CLOSES AT SHOWTIME. Therefore, all boarding passes must be picked up prior to this time.
2. The Boarding Platform CLOSES AT SHOWTIME. No passengers will be allowed to board the train after this time.
3. Tickets are non-refundable.
4. Tickets are valid only for the date, time, car, and seat shown on the ticket. Purchasers acknowledge that they have individually selected their seats. Rail Events Productions Inc. (“REP”) is not responsible for errors in seating.
5. REP and its agents reserve the right to refuse service or de-board passengers for disruptive or offensive behavior.
6. REP does not guarantee an allergen-free environment.
7. Passengers are prohibited from bringing alcoholic beverages or weapons onto the event grounds.
8. Smoking is not allowed on for Harry Potter™: A Hogwarts Express Adventure event grounds or on board the train (this includes e-cigarettes and other similar devices).
9. REP does not accept liability for loss or damage suffered by the ticket user. For more information, please review the Release of Liability and Indemnity.
10. Your ticket purchase and/or participation in any train-related departure/event grants REP, its licensing partners, officers, and employees permission to use your image, voice, and/or likeness as follows in its promotional materials: REP shall have the right to photograph, publish, re-publish, adapt, exhibit, perform, reproduce, edit, modify, make derivative works, distribute, display or otherwise use or reuse the attendee’s image, voice, and/or likeness in connection with any product or service in all markets, media or technology now known or hereafter developed in REP’s products or services. REP may exercise any of these rights itself or through any successors, transferees, licensees, distributors or other parties, commercial or nonprofit.
11. RELEASE OF LIABILITY, COVENANT NOT TO SUE, AND INDEMNITY
a. As lawful consideration for ticketed admission on to the premise for this event, I, on behalf of myself and on behalf of my heirs, successors, personal representatives, and assigns hereby shall indemnify and hold harmless Rail Events Productions Inc. (REP), American Heritage Railways, its officers, directors, employees and owners from and against any and all third-party costs, expenses (including reasonable outside counsel’s fees), liabilities, judgments, losses, damages, suits, actions, fines, penalties, claims and demands of any kind and asserted by or on behalf of any person, independent contractor or governmental authority arising out of the ticket holder’s participation, entrance, or presence on the premises, except for gross negligence or willful misconduct by REP. REP shall not be liable to ticket holder on account of:
i) any failure by Ticket Holder to perform any of the agreements, terms, or covenants or conditions of this Agreement,
ii) any failure by Ticket Holder to comply with the statutes, ordinances, regulations, or orders of any governmental authority unless caused by the failure of REP to perform under this Agreement or
iii) any accident, death, or personal injury or property damage which shall occur on or as a result of the ticket holder’s participation, entrance, or presence at the event venue except as the same may be caused by the sole misconduct or omissions to act or negligence of REP, its employees or agents.
b. Guests and Ticket Holder waives all rights against REP and its agents, officers, directors, and employees for recovery of damages to the extent these damages are covered by the commercial general liability or commercial umbrella liability insurance maintained pursuant to this agreement.
c. If any term or provision of the Agreement is found to be unenforceable or invalid such shall not affect the other terms and provision which shall remain binding and enforceable.
Privacy Policy
Rail Events Productions and Etix understand that your right to privacy is very important. This privacy policy applies to our Site and the apps where it appears. It describes how we treat personal and private information which we collect.
Collected Information
Rail Events Productions and Etix may collect information from and about you, including but not limited to…
Your name, street address, or other contact information
Your credit card number, billing zip code, and other payment and billing information
Information you post on our website or a third-party social media site
Information about events you like, products you buy, or other demographic information
Information about the browser you’re using to access our Site, which site you came from or where you went after, location information or your type of mobile device, etc.
How We Collect Information
Rail Events Productions and Etix may collect information…
Directly from you if you register, post on our Site, ask us a question, etc.
By using browser cookies, web beacons, and other browser tracking tools
From third parties if you use an integrated social media feature on our website or app
How We Use Information
Rail Events Productions and Etix may use the information we collect…
To respond to your questions or requests
To improve our products and services
To look at site trends and customer interests
For security purposes
For marketing purposes
You may opt-out of having your online behavior tracked for advertising purposes. To learn more, click HERE.
For transactional communications
For the purpose of fraud detection and prevention, and share the personal information with a third-party service provider for such purpose.
As otherwise permitted by law
Sharing Information
Rail Events Productions and Etix may share the information we collect…
With third parties who perform services on our behalf
With our business partners
If we believe we must in order to comply with the law
With a successor to all or part of our business
Learn more about Security, EU-U.S. Privacy Shield Compliance, California Consumer Privacy Rights, CCPA Rights Requests, Non-Discrimination, and Nevada Consumer Privacy Rights by clicking HERE.
Venue location
Southern California Railway Museum 2201 S A St, Perris, CA 92570
Travel the Rails to Enchantment
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